Customer Service

Since 2001, The Imaging World has been fulfilling the needs of professional photographers on a daily basis, and it's from this work that we understand the importance of the investment you're making when purchasing a new camera or equipment. It's essential to us that every customer is fully satisfied with our products. To ensure this, we offer the following safeguards:

A Fair Price Guarantee

We want you to feel confident that you are getting the best possible deal on your purchase, especially when making a substantial investment in new equipment. Should you discover a lower price advertised elsewhere from an authorized dealer, on a product carried at The Imaging World, show it to us. You can email us, clip an ad or show us the advertisement on your cell phone. We will match the price, guaranteed.

In fact, if you discover a better price on a product you've already purchased from us, show it to us within 30 days of the purchase date, along with your receipt, and we will refund the price difference to you!

Online Customers Enjoy Fast Delivery

All online orders received before 4:00 PM EST are shipped the same day, with the following exception: if there is an issue with your credit card, we will personally contact you and alert you to it. In order to protect you from possible fraud, we will verify specific details with you regarding your account. In such cases, a minor shipping delay of 1-2 days may result. To ensure quickest shipping, please be sure to provide both home and work phone numbers during checkout, in the event that we need to contact you to complete processing your order.

Local Customers Enjoy Convenience

Loyal customers of our Brooklyn camera store tell us our neighborhood location saves them hours in transit. Walk in and let us serve you. You'll find a friendly staff ready to assist you in your goals of capturing your dreams on camera.